https://www.loom.com/share/839b7ac332be4e15aacae96582aa5011

Running a short-term rental shouldn't mean being on-call 24/7.

If you're waking up to guest complaints, chasing cleaners, or drowning in booking messages — that's exactly what I fix.

I'm Bukola Racheal, an STR Operations Specialist focused on guest communication and daily operations management. I've worked on real multi-property portfolios using Uplisting, Turno, and Airbnb — coordinating cleaners, managing guest messaging, and keeping operations running smoothly behind the scenes.

Here's what I handle for hosts:

✅ Guest messaging — fast, professional responses across all platforms

✅ Booking management — confirmations, scheduling, and platform coordination

✅ Cleaner turnover coordination — scheduling, reminders, and readiness checks

✅ Check-in & checkout workflows — automated and seamless

✅ Guest issue handling — calm, professional resolution before it becomes a complaint

✅ Review management — follow-up messages that drive 5-star feedback

My communication style is clear, warm, and professional because how you respond to guests directly impacts your rating.

I've managed operations for a 4-property London portfolio, coordinating multiple cleaners simultaneously while handling live guest communication. I understand the pressure hosts face and I build systems that remove it.

I'm available full time, responsive during your hours, and ready to represent your property the way you would.

Let's talk.